Gaya APA
Tjiptono, Fandy, Anastasia Diana. (2003).
Total Quality Management (Ed. Revisi).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Anastasia Diana.
Total Quality Management.
Ed. Revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya MLA
Tjiptono, Fandy, Anastasia Diana.
Total Quality Management.
Ed. Revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy, Anastasia Diana.
Total Quality Management.
Ed. Revisi
Yogyakarta:
Andi,
2003.
Print.